Inclusive mobility

With you, cities are better

Here you'll find Cabify's tools to make rides accessible. So everyone can get where they need to go freely. But truly inclusive mobility is only possible with you. Thank you.

Download guides

How can you know if someone has an accessibility need?

With the following icon, which will let you know if the person has any special preferences during the ride, when getting out or even before getting into the vehicle. It will appear next to their profile.

Guide dogs, welcome!

Remember that guide dogs always travel on board with Cabify. It is important to continue offering quality and safe service and is even mandatory in some countries.

View regulations

5 golden rules

Remember that not all disabilities are visible and that your best tool is to ask respectfully and act with empathy.

Ask before helping

Use the in-app chat to find out how you can assist during the ride.

Speak directly to them, not to their companion

It’s a matter of respect, autonomy, and real inclusion, and it helps avoid infantilization.

Ask before touching canes, wheelchairs, hearing aids...

Remember that these are part of their personal space.

Use respectful language

Do not use terms like “handicapped” or “invalid.” Instead, say person with a disability, blind person...

Be patient

Some people may require more time to get in, get out, or communicate.

Ride preferences

Accessibility menu

When you see the accessibility icon active, you can tap it to learn about the preferences of the people traveling:

  • Help getting on board

    They are likely a blind person, an older adult, or someone with reduced mobility. They will need assistance reaching the vehicle.

  • Chat instead of calls

    It may be a person with hearing impairment. If you need to contact them, use the chat.

Benefits for you

Making it easier for everyone to go where they want also has rewards for those who make it possible.

  • Better ratings

    An inclusive, safe, and respectful service is often rated as a 5-star experience and may potentially come with tips.

  • More rides

    People with visual impairments who use Cabify value reliability and quality, which can translate into increased demand.

  • A true source of pride

    Thanks to you, mobility in the city is easier and more autonomous for thousands of people. Congratulations on helping reduce barriers!

360º Accessibility

To take accessibility beyond our service and make our cities more inclusive, we collaborate with expert teams in the field.

Inclusion at all times

Let accessibility always be with you

Keep on your phone the manuals that will help you offer a much more inclusive ride. Learn concepts and how to interact with disability.

  • How to interact with disability?

    Learn to recognize it and gain inclusion tools.

    Download

  • Guide for rides with people with visual disabilities

    How to act before, during, and at the end of the trip.

    Download
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