We’re driven by one belief. That everyone has the right to get around the city freely. That's why we count on your help to keep improving the accessibility of our service.
An app with you in mind
By clicking on “My account” and then on “Accessibility”, you can enable or disable the app’s sound and vibration or select the “Chat instead of calls” option if you have a hearing impairment and prefer to communicate with your passengers through the app’s chat function.
Passengers also have an accessibility menu where they can indicate their travel preferences. If you activate an option in the accessibility menu, you will know in advance which options have been selected when you accept a ride.
If you’ve accepted a ride and a blue icon with a silhouette of a person appears next to the passenger’s photo, it means that you’ve activated an option in the accessibility menu. Just click on the photo to view your preferences and the features you’ve activated. Your collaboration is key to providing the best possible service if the passenger has activated one of the accessibility options.
This option tells you that the passenger needs your assistance to reach the vehicle. This is likely to be a someone with a vision impairment, reduced mobility or an older person.
If your next passenger has activated this option, they may have a hearing impairment. Keep this in mind if you need to communicate with each other, as this will be done using the application’s built-in chat function.
Being a 100% accessible service for visually impaired people requires everyone’s collaboration. That is why it is important that you are familiar with the guidelines for offering a faultless service when a person who visually impaired requests a ride. In this video we explain all the key points.
This is very important to remember: at Cabify, guide dogs are always allowed on board. When you accept a ride and your passenger is a person with a guide dog, it is important to continue to offer the same high quality service and safety as usual. In some countries, such as Spain and Argentina, guide dogs are even required by law to be travel on board.
Everyone on board
To extend accessibility beyond our application and service and make our cities more inclusive, we collaborate with experts in the field.
Since we participated in the Conference on Accessible and Inclusive Mobility in 2021, we have collaborated in the creation of a standard to assess the accessibility of various modes of transport.
To further develop initiatives to facilitate the use of our service for people who have hearing impairments, we rely on those who know the most about this: the National Confederation for the Deaf.
We follow their public policies on old age and ageing closely, which they promote, within the framework of the Inter-American Convention on the Human Rights of Older Persons.
By collaborating with this organisation, we help to bring technology closer to the older generation. We work with them to ensure that age is not an obstacle to getting around freely with Cabify.
We use this platform to support the employment of people with disabilities, as well as their integration and growth within our organisation. At Cabify, talent knows no limits.
We work with the ONCE Guide Dog Foundation to improve the accessibility of our app and our service, while collaborating in the breeding, care, training and direct delivery of guide dogs to people with visual impairments.
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