We’re driven by one belief. That everyone has the right to get around the city freely. That's why we’re constantly thinking about how to improve the accessibility of our app and service.
Our accessibility menu is designed to make it easy for everyone to get around with Cabify. To set it up, simply open the app’s main menu (by clicking on the icon in the top left-hand corner of the screen), click on “My account” and select “Accessibility during the ride”. It shows the options, which can be activated and deactivated by clicking on the checkboxes next to each of them:
Help getting on board
Specially designed to enable people who are visually impaired, older riders or those with reduced mobility to alert drivers in case they need help to reach the vehicle.
Chat instead of calls
Perfect for those with a hearing impairment to communicate with the person driving their Cabify easily thanks to the app’s built-in chat function.
Important voice alerts
The app allows you to play back important messages about a ride using voice playback. It’s ideal for older people and people with cognitive impairments or attention deficit issues.
Everyone on board
Our app is optimised for Android and iOS screen readers to recognise the elements displayed on screen. This means that people with visual impairments can use our service thanks to the audible descriptions of the texts on the screen.
The app can be operated using voice commands thanks to the Voice Control functionality available in iOS 14.
Designed for those with visual impairment, we have reviewed the various controls within the application so that they all have a more homogeneous visual appearance and the colour contrasts are better suited to them.
We simplified the texts that appear in the app so that older people or those with cognitive impairments can use Cabify in a simple and intuitive way.
Not sure how to use the app? You can download Cabify’s accessible user manual for iOS and Android in .doc format below.
In order for everyone to be able to get around independently with Cabify, it's important to go beyond the app. This is why we also tailor our service so that older people or those with sensory-movement differences and diversity can travel comfortably with us. This is how we make it happen!
Cabify drivers are given advice on how to make our service 100% accessible and safe for those with sensory-movement differences and diversity and older people. By offering to help with pick-up, during the journey and at the drop-off point, they help us to ensure that everyone can get around freely with us.
We also take drivers into account. If a person with a hearing impairment is behind the wheel on your next trip, we will notify you via the app so that you are aware of this before you step into the vehicle and can communicate with each other via the chat function.
Everyone on board
To extend accessibility beyond our application and service and make our cities more inclusive, we collaborate with experts in the field.
CEAPAT (IMSERSO)
Since we participated in the Conference on Accessible and Inclusive Mobility in 2021, we have collaborated in the creation of a standard to assess the accessibility of various modes of transport.
CNSE
To further develop initiatives to facilitate the use of our service for people who have hearing impairments, we rely on those who know the most about this: the National Confederation for the Deaf.
Senior Rights
We follow their public policies on old age and ageing closely, which they promote, within the framework of the Inter-American Convention on the Human Rights of Older Persons.
EmancipaTIC
By collaborating with this organisation, we help to bring technology closer to our older generation. We work with them to ensure that age is not an obstacle to getting around freely with Cabify.
Incluyeme.com
we use this platform to support the employment of people with disabilities, as well as their integration and growth within our organisation. At Cabify, talent knows no limits.
FOPG
we work with the ONCE Guide Dog Foundation to improve the accessibility of our app and our service, while collaborating in the breeding, care, training and direct delivery of guide dogs to people with visual impairments.
Putting the theory into practice
For Marisol, at the age of 69 getting around Madrid can be a tricky task. Luckily, having more accessible options available such as Cabify makes her life a little easier. Find out a little bit more about how and why we do what we do: working for an increasingly accessible service for everyone.
