The Safe City
We're reimagining cities by putting your safety first. Shall we take you on a tour?
Our vision
A city that’s safer to get around is one where we want to live!
We love cities. And for almost ten years we’ve been providing them with safe and inclusive mobility options. So sit down, relax, and take a tour to discover how we make our vision of a safer city a reality.
Health and COVID-19 measures
The Hospital
As global events have reminded us, our health is the most precious thing we have. And so, just as fantastic hospitals should be at the centre of a modern city, we’ve put health security at the centre of our service.
Data security
The (data) Bank
Think of the type of bank that’s almost impossible to rob in those heist movies. See those locked vaults? That’s where your data is stored! And we use it to help you move more safely around the city.
Safety Onboard
Main Street
We can’t turn the traffic lights green for you (we wish we could!). But we do put measures in place to make sure that, when you’re riding the streets with us, your experience is smooth and safe.
Protection
The Police Station
You won’t see us out patrolling the streets, but we do see ourselves as the custodians of our user community. We use all the tools at our disposal to make sure you stay safe: before, during and after your journeys. To serve and protect!
Safer deliveries
The Post Office
Now the post office is in the palm of your hand! Our no-contact Envíos category is designed to prioritise the safety of our driver partners and senders/recipients.
A community full of stories
I always use Cabify because it gives me total freedom, especially at night. I usually share my journey with my friends while I’m on my way home, it makes me feel safer.
Cabify pays its drivers more and, most importantly, it’s also safer than any other rideshare application.
I chose Cabify because I think it’s the safest rideshare platform in Brazil for both passengers.
I chose to drive with Cabify because of the safety measures between journeys and its customers.
FAQS
For us, your safety is the most important thing. Each journey is tracked in real time and you can share this information, as well as the vehicle type, driver details and registration plate. Our drivers have each been through a careful selection process and training program.
We take our responsibility to protect your personal details extremely seriously. But you can also play your part to keep your account safe. That’s why we have recommendations to protect your account.
Our payment system is extremely safe. We use the same payment gateway as leading companies such as Vodafone, Mango and KLM. Don’t worry, your security is extremely important to us. If you have any doubts about the payment process, we will be happy to respond to your concerns.
The safety button allows you to access your all your safety features instantly during a journey. You’ll add a ‘Trusted Contact’ to receive updates on your journey, share your journey progress and contact the local emergency services.
Upon acceptance of a passenger’s request, it is possible to view their information, preferences, messages, and journey details.
You can call the support team via the app by following a few simple steps. We will help you out if you have a serious issue providing a service, if you find yourself in danger, if you have an accident, or if you suspect fraud.