Privacy policy


Through the present Privacy Policy and in accordance with the Organic Law 15/1999, of December 13, regarding the Protection of Personal Data and its development regulations, Maxi Mobility Spain, S.L., with a registered office at Calle Marqués de Lema 7, bajo. 28003, Madrid, Spain and Tax Identification Number B-86261823 (“Maxi Mobility”) wishes to inform its users (the “Users”) of its technological Software (the “Software”) and of its webpage (the “Webpage”) of its policy to protect personal information, so that those Users may decide freely and voluntarily if they wish to provide Maxi Mobility with their personal information which may be required or which could be obtained as a result of their use of the Software and Webpage.


Maxi Mobility collects personal information of the Users of the Software and the Webpage (the “Personal Information”) through various means, as for example, through the Software Registration Form and the Webpage.

Unless otherwise indicated, and without prejudice to the fact that Users voluntarily supply Personal Information to Maxi Mobility, not providing Personal Information may affect the quality of the services provided by Maxi Mobility.

The Personal Information of the Users will be included in an automated file of Maxi Mobility in order to, among other things, maintain an adequate relationship with the Users; facilitate the access to the services provided by Maxi Mobility; perform, manage, administer, expand and improve the services and/or content offered in the Software and in the Webpage; as well as adequately assist any consultation or information request by the Users and, if applicable, for the dispatch of information regarding the services or activities of Maxi Mobility that could be of interest to the Users.

Maxi Mobility, in compliance with Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico, will not send under any circunstances to Users publicity and communications targeting sales or with a commercial focus without getting their express consent. No unsolicited email threads will be sent in any case, with the understanding that Newsletters and SMS that Maxi Moblity might send occationally to its Users are not considered publicity or communications targeting sales or with a commercial focus in the terms described in the above Law.

If subsequently, the User wishes to revoke his consent previously granted to receive commercial information via email or any other similar or equivalent method, may communicate this, by sending an email to without prejudice to the rights of access, modification, cancelation and opposition which may arise and may exercise in conformity with what is stated in section 6 of the present Privacy and Personal Data Protection Policy.


Maxi Mobility uses cookies to identify the Users who visit the Webpage, record User preferences and provide them personalized services, as well as to understand how the Webpage is being used. However, certain areas or services of the Website may no be available when selecting this option.

Moreover, the Webpage may include cookies of third party service providers and/or their contents. The Users may accept or reject the use of cookies and as a consequence Maxi Mobility will not be responsible in any case for whatever activities arising from engaging with third parties as related to the Personal Information collected by the cookies imbedded by these parties in the Webpage.


The Software and the Webpage is intended exclusively for Users who are older than 14 years old, the restriction for entry existing for those less than 14 years of age. Notwithstanding the above, Maxi Mobility reserves the right to verify, using any means it deems most appropriate, the real age of any User.

If Maxi Mobility believes that a User of the Software and the Webpage is younger than 14 years old and that he has falsified the data necessary to use the services, it may deny said User access to the services which are being offered.


Maxi Mobility may require putting all or part of the Personal Data at the disposal of third party service providers, such as for example the transportation providers, technology companies and payment providers, including Adyen, which may be located in the European Economic Space or in other countries, some of which might not offer a level of protection equal to the current level of protection required in the European Economic Space, in order to adequately maintain and operate the Software and the Webpage as well as manage the payments made by the User for the use of the contracted services through the Software. Users expressly authorise the transfer of their Personal Information to those third parties, for the purposes previously mentioned.


Maxi Mobility declares and guarantees that it will use at all times best efforts to maintain the security and confidentiality of the Personal Information and that it will continue to improve the means of security adopted in line with any legal and technological developments. In particular, Maxi Mobility guarantees that it has adopted the security measures required by the Royal Decree 1720/2007, of December 21, which approves the Regulation of the Law 15/1999, of December 13, of the Protection of Personal Information.


The User may exercise at any time its rights of access, rectification, cancellation and opposition to the treatment of its Personal Information by request which must be completed at the following email address:


In the event that Maxi Mobility modifies the present Privacy Policy, it shall publish an announcement in its Webpage so that the Users will be aware of any changes to the type of Information that is collected, the treatment results and/or third party communications. In no case may any changes to the current Privacy Policy affect by themselves the User’s choice made with respect to how Maxi Mobility may use the Personal Information. If at any time Maxi Mobility decides to use the Personal Information of the Users in a way that varies from its usage at the time of its collection, it will notify the Users by email requesting their prior consent.


It is understood that sending Personal Information through the Software forms, the Webpage or through the other services offered by Maxi Mobility, the User expressly consents to the treatment of the Personal Information by Maxi Mobility in the terms described in the present Privacy Policy.