A Cabify commitment.
In Cabify we have a clear priority: the safety of the thousands of riders that move with us in cities across the world.
Before, during and after the journey.
We have the most rigorous selection process in the market. All drivers undergo a series of tests and we also check they have a clean record.
Before each journey you’ll see the name, number plate and photograph of your assigned driver. You’ll also be able to contact him/her should you need to.
Each journey is tracked via GPS and as well as having all the information before the journey, you can share your trip with friends and family so they know where you are.
All Cabify vehicles have passed our quality filters, assuring you a unique, safe and personalized experience in all our categories.
Drivers and riders leave ratings after each journey and we take every one into account in order to take the necessary measures. This helps us offer a service which we believe to be unparalleled.
You can contact our customer service with any questions or problems you might have. Meanwhile our team monitor the roads 24/7 ready to respond to an emergency.
Rider in Brazil.
If you want to know more about how Cabify works or if you have any questions or incidents relating to your journey, please visit our Help Center where you will find answers to over 100 FAQs.